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STORE POLICY

CUSTOMER SUPPORT

Customer Support Policy:

At Xolo-Pets, we are committed to providing exceptional customer support to ensure a positive experience for our valued customers. Our customer support team is here to assist you with any inquiries, concerns, or assistance you may need. Please review our Customer Support Policy below:

Contact Information:

Email: For prompt assistance, please reach out to our customer support team via email at xolo.petccessories@gmail.com.

Phone: If you prefer to speak with a representative, you can contact us at 780-8-4-0335 during our business hours.

Business Hours: Our customer support team is available during regular business hours, Monday through Friday, from 9:00am to 5:00pm, MTN Time. We aim to respond to emails and messages within 24 hours during these times.

Response Time:

Emails: We strive to respond to emails within 24 hours during business days.

Phone Calls: If you leave a voicemail during business hours, we will return your call as soon as possible.

Inquiries and Assistance: Our customer support team is here to assist you with:

Order inquiries and tracking.

Product information and assistance.

Return and exchange requests.

Technical support related to our website or products.

Professional and Courteous Service: Our customer support representatives are trained to provide professional and courteous service. We are here to address your concerns and find solutions to ensure your satisfaction.

Escalation Process: If your inquiry requires further attention or if you are not satisfied with the initial response, please ask to escalate the matter. We will ensure your concern is addressed promptly and appropriately.

Feedback: We value your feedback. If you have suggestions, comments, or feedback on our products or services, please feel free to share them with us. Your input helps us continually improve our offerings.

Holiday and Peak Season Support: During peak seasons or holidays, we may experience higher-than-normal inquiry volumes. Rest assured, we will do our best to address your needs promptly and efficiently.

Policy Updates: Any updates or changes to our Customer Support Policy will be communicated on our website. Please check our website for the most current information.

Thank you for choosing Xolo-Pets. We appreciate your trust, and our customer support team looks forward to assisting you with excellence.

PRIVACY AND SECURITY

Privacy Policy:

This Privacy Policy outlines how Xolo-Pets collects, uses, discloses, and safeguards your personal information when you visit our website, interact with our services, or make a purchase. By using our website, you consent to the practices described in this policy.

Information We Collect:

Personal Information: We may collect personal information such as your name, email address, shipping address, and payment details when you make a purchase or create an account.

Browsing Information: We gather non-personal information, including IP addresses, browser details, and device information, to enhance your browsing experience and improve our website.

Cookies: Our website uses cookies to collect information about your preferences and activities on our site. You can manage your cookie preferences through your browser settings.

How We Use Your Information:

Order Processing: We use your personal information to process and fulfill your orders, including order confirmation, shipping, and customer support.

Communication: With your consent, we may send you promotional emails, newsletters, and updates about our products, services, and promotions. You can opt-out of these communications at any time.

Improving User Experience: We analyze data to enhance our website's functionality, content, and user experience. This includes using information to personalize your experience and provide relevant recommendations.

Security: Protecting your information is a priority. We implement security measures to safeguard your personal data against unauthorized access or disclosure.

Third-Party Services:

Payment Processors: We use reputable payment processors to securely handle transactions. Your payment information is encrypted and processed securely.

Analytics: We may use third-party analytics services to analyze website traffic and user behavior. These services may use cookies and other tracking technologies to collect data.

Information Sharing:

Service Providers: We may share your information with trusted third-party service providers to perform functions on our behalf, such as order fulfillment, payment processing, and marketing.

Legal Compliance: We may disclose your information when required by law or to protect our rights, property, and safety or that of others.

Your Choices:

Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions provided in the email or by contacting us directly.

Cookie Settings: You can manage your cookie preferences through your browser settings.

Access and Correction:

You have the right to access and correct your personal information. If you have any concerns or requests, please contact us at xolo.petccessories@gmail.com.

Policy Updates:

We may update this Privacy Policy periodically. Any changes will be reflected on this page. We recommend reviewing this policy regularly for updates.

If you have questions about our Privacy Policy, please contact us at xolo.petccessories@gmail.com

This Privacy Policy was last updated on Dec 11th, 2023.

Thank you for trusting Xolo-Pets.

WHOLESALE POLICY

Wholesale Procedure:

Thank you for your interest in partnering with [Your Company Name] for wholesale opportunities. We're excited to collaborate with you. Please follow the steps outlined below to initiate the wholesale process:

1. Application:

Complete our Wholesale Application Form available on our website.

Provide accurate and detailed information about your business, including your company name, location, website, and contact details.

2. Review and Approval:

Our team will review your application to ensure it aligns with our brand values and business objectives.

You will be notified of the status of your application within [X] business days.

3. Wholesale Catalog Access:

Once approved, you will receive access to our wholesale catalog, including product details, pricing, and minimum order requirements.

4. Select Products:

Browse our wholesale catalog and select the products that align with your business and customer preferences.

5. Place Order:

Submit your wholesale order through our online portal or by contacting our wholesale team directly.

Ensure your order meets the specified minimum quantity requirements.

6. Invoice and Payment:

You will receive an invoice for your wholesale order, including product costs, shipping fees, and any applicable taxes.

Payment instructions will be provided on the invoice.

7. Processing and Shipment:

Once payment is received, your order will be processed and prepared for shipment.

You will receive a confirmation email with tracking information once your order is dispatched.

8. Delivery:

Expect delivery of your wholesale order within the estimated timeframe provided during the ordering process.

For international orders, please be aware of any customs and import regulations.

9. Reordering:

We value long-term partnerships. After successfully completing your first order, you can continue to reorder through the same process.

10. Customer Support:

Our dedicated wholesale support team is available to assist you with any questions, concerns, or additional information you may need.

Contact Information:

For wholesale inquiries and assistance, please contact our wholesale team at xolo.petccessories@gmail.com or 780-804-0335.

We appreciate your interest in Xolo-Pets and look forward to building a successful partnership with your business. If you have any questions or require further clarification, feel free to reach out to our wholesale team. Thank you!

PAYMENT METHODS

- Major Credit and Debit Cards
- PayPal
- Square POS

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