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How can I contact customer support?For any inquiries or assistance, please reach out to our customer support team through the contact form on our website or via email at [xolo.petccessories@gmail.com]. We're here to help!
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What makes your dog collars unique?Our dog collars are meticulously handcrafted by skilled artisans in Mexico, incorporating traditional techniques and vibrant designs. Each piece is a unique work of art, showcasing the rich cultural heritage of Mexican craftsmanship.
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Are the collars suitable for all dog breeds?Our collars come in various sizes to accommodate different breeds. Refer to the sizing guide to find the best fit for your specific dog's breed and neck circumference.
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Are the materials used in the collars safe for dogs?Absolutely! We prioritize the safety and comfort of your furry friend. Our collars are made from high-quality, pet-friendly materials, ensuring they are both durable and gentle on your dog's skin.
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Can I request a custom design for my dog's collar?Currently, we offer a curated selection of designs, but we love the idea of personalization! Please reach out to our customer service team to discuss any custom requests, and we'll do our best to accommodate your preferences.
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How do I care for my handcrafted dog collar?To keep your dog's collar in top condition, we recommend spot cleaning with a mild detergent.
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Do you ship internationally?Yes, we do! We're thrilled to share our handcrafted dog collars with pet lovers worldwide. Please check our shipping information page for details on international shipping rates and delivery times.
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What is your return/exchange policy?We want you and your dog to be happy with your purchase. If you're not satisfied, please review our return/exchange policy on our website or contact our customer service team for assistance.
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Do you offer wholesale or bulk discounts?Yes, we offer wholesale options and bulk discounts for retailers and businesses. Contact our wholesale team for more information and to discuss your specific needs.
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