SHIPPING AND RETURNS
SHIPPING POLICY
Shipping Locations: We currently ship within Canada. Unfortunately, we do not offer international shipping at this time.
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Processing Time: Orders are typically processed within 1-2 business days. Please note that processing may take longer during peak seasons or promotional periods.
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Shipping Method: We offer standard shipping through reputable carriers. The estimated delivery time is provided during the checkout process. Please note that delivery times may vary based on your location.
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Shipping Costs: Shipping costs are calculated at checkout based on the delivery address and the weight of the items in your order. We may offer free shipping promotions during specified periods.
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Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and location of your package.
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Delivery Issues: If you experience any issues with the delivery of your order, please contact our customer support team at xolo.petccessories@gmail.com for assistance.
RETURNS AND EXCHANGE POLICY
Eligibility: We accept returns or exchanges within 30 days of the purchase date. To be eligible, items must be unused, in the same condition as received, and in the original packaging.
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Initiating a Return or Exchange: To initiate a return or exchange, please contact our customer support team at xolo.petccessories@gmail.com with your order number and details. We will guide you through the process.
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Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method for returns.
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Refund or Exchange Process: Once your returned items are received and inspected, we will notify you of the approval or rejection of your refund or exchange. Refunds will be processed to the original method of payment.
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
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Contact Information: For any questions or assistance regarding shipping, returns, or exchanges, please reach out to our customer support team at xolo.petccessories@gmail.com .
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Please note that this shipping and return policy is subject to change, and any updates will be reflected on our website.